General Cruise Line Cancellation Penalty Schedule
When you cancel a cruise reservation, refund eligibility is determined primarily by the operating cruise line's published cancellation schedule for your sailing length, destination, and stateroom category. Typical standard tier guidelines are summarized below (exact dates and terms are confirmed on your booking invoice):
| Notice Prior to Sailing | Standard Cruise Line Penalty | Refund Type |
|---|---|---|
| Up to Final Payment Date (90+ Days) | None (unless booked under non-refundable deposit terms) | Full Refund to Original Payment Method |
| 89 to 57 Days Prior | Standard Deposit Amount Forfeited | Partial Refund (Balance minus deposit) |
| 56 to 29 Days Prior | 50% of Total Cruise Fare | 50% Refund / Applicable Taxes & Fees Returned |
| 28 to 15 Days Prior | 75% of Total Cruise Fare | 25% Refund / Applicable Taxes & Fees Returned |
| 14 Days or Fewer / No-Show | 100% of Total Fare (Zero Cruise Fare Refund) | Government Taxes & Port Fees Only |
Note: Holiday sailings, luxury/expedition lines, suites, and certain promotional fares may have stricter carrier cancellation windows provided prior to confirmation.
Non-Refundable Deposits & Future Cruise Credits
• Non-Refundable Deposit Fares (NRD): Certain promotional fares require a non-refundable deposit. If cancelled prior to the final payment due date under applicable carrier rules, the cruise line typically issues a Future Cruise Credit (FCC) for the remaining deposit balance minus a carrier administrative change fee (commonly $100 per guest, subject to carrier terms).
• Late Final Payments: If the final balance is not paid in full by the designated carrier deadline, the cruise line may automatically cancel the reservation and apply applicable deposit or fare forfeiture penalties.
• Travel Protection Insurance: CruiseClue strongly recommends purchasing comprehensive third-party travel protection covering covered medical emergencies, trip cancellation, trip interruption, and travel delays. Cruise lines do not typically waive penalties for personal or weather-related travel disruptions outside policy terms.
Agency Processing Fees & Refund Processing
• CruiseClue Processing Fee: As outlined in Section 6 of our Terms & Conditions, in addition to applicable cruise line cancellation penalties, CruiseClue may assess a $50 administrative processing fee per stateroom for manual cancellation or major reservation revisions.
• Original Payment Method: Approved refunds are returned to the original form of payment used at booking, subject to cruise line settlement timelines and your card issuer's posting window.
How to Request a Cancellation or Modification
1. Have your CruiseClue booking reference number, lead passenger name, and sailing date ready before contacting our support team.
2. Call our support desk at +1 855 202 6877 or email your written request to support@cruiseclue.com prior to your applicable carrier cutoff date.
3. We will confirm exact cruise line penalty calculations, any eligible refund or Future Cruise Credit amount, and send written confirmation once processed with the cruise carrier.
Refund & Cancellation Support Contact
Questions about cancellation windows, booking changes, or refund status? Contact CruiseClue directly:
8 THE GREEN STE R DOVER DE 19901